Before our work with them, Marco’s Pizza had an attractive concept: a QSR pizza chain focused on quality above all else – and Marco’s customers can taste that quality in every bite. On their own, Marco’s had grown from a single store front to just over a hundred stores between 1978 and 2004.
On the whole, Marco’s wasn’t ready to continue growing without establishing a systemwide expansion mentality that could withstand the rapid development the concept deserved. But we saw an opportunity to grow Marco’s from a small American company to a serious international player in the global QSR market.
*As shown in the Marco’s Franchising, LLC Franchise Disclosure Document for corresponding years.
Working with franchise leaders and store operators, we discovered operational deficiencies holding Marco’s back from the growth it was capable of. By creating relationships within the company, fostering a more communicative environment, and creating solutions based on the needs and concerns of both company managers and store owners, we were able to implement key operational changes and launch Marco’s on a path toward award-winning international growth.